Resolved -
This incident has been resolved.
Apr 18, 00:02 IDT
Identified -
We are continuing to investigate the issue affecting Apple Pay transactions in the Monyx app via one of our billing partners. A potential fix has been identified and is currently being implemented.
We will share further updates as soon as more information becomes available. Thank you for your understanding.
Apr 15, 16:17 IDT
Investigating -
We are currently experiencing a service degradation in the Monyx app when attempting to complete payments using Apple Pay via a specific billing provider
Apr 15, 09:59 IDT
Resolved -
This incident has been resolved.
Apr 17, 18:56 IDT
Update -
We are continuing to investigate this issue.
Apr 17, 17:07 IDT
Investigating -
We are in touch with Billing Provider about a service outage with its billing gateway, which appears to be affecting all transactions. They are working on a resolution, and we will update you with further information as it becomes available.
Apr 17, 17:06 IDT
Resolved -
This incident has been resolved.
Apr 10, 09:03 IDT
Identified -
We would like to inform you that we have observed a slight increase in transaction declines from machines utilizing Heartland as the billing provider.
Our team is actively in contact with Heartland to investigate the issue, and we will provide you with an update as soon as more information becomes available.
Apr 10, 02:50 IDT
Resolved -
This incident has been resolved.
Apr 9, 06:59 IDT
Investigating -
We are in touch with VisaNetDR about a service outage with its billing gateway, which appears to be affecting all transactions. They are working on a resolution, and we will update you with further information as it becomes available.
Apr 9, 04:12 IDT
Resolved -
After thorough investigation with our team, we have successfully resolved the issue. Thank you for your patience.
Apr 8, 11:24 IDT
Investigating -
Our R&D team are still working on the fix. Hopefully, in the next hour, you should see the service back up and running. We apologize for any inconvenience this may cause.
Apr 8, 10:19 IDT
Resolved -
This incident has been resolved.
Apr 7, 14:52 IDT
Investigating -
We are in touch with Heimir about a service outage with its billing gateway, which appears to be affecting transactions. They are working on a resolution, and we will update you with further information as it becomes available.
Apr 7, 13:36 IDT