Billing provider Banorte transaction issue

Incident Report for Nayax

Resolved

This incident has been resolved.
Posted Jun 01, 2026 - 17:10 IDT

Monitoring

We have deployed the fix. We will continue to monitor the service until there are no signs of regression. Thank you for your patience.
Posted Jun 01, 2026 - 16:48 IDT

Investigating

We are in touch with Banorte about a service outage with its billing gateway, which appears to be affecting some transactions. We will update you with further information as it becomes available.
Posted Jun 01, 2026 - 16:30 IDT
This incident affected: Latin America (Transactions).