Billing provider transaction issue - Banorte

Incident Report for Nayax

Resolved

This incident has been resolved.
Posted Jun 10, 2026 - 12:07 IDT

Monitoring

A fix has been deployed. We will continue to monitor the service until there are no signs of regression. Thank you for your patience.
Posted Jun 10, 2026 - 10:11 IDT

Investigating

We are currently in contact with Banorte regarding a service outage affecting its billing gateway, which appears to be impacting some transactions. We will continue working closely with them and provide updates as more information becomes available.
Posted Jun 10, 2026 - 08:56 IDT
This incident affected: Latin America (Transactions) and North America (Transactions).
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