Connectivity issues across accounts and devices

Incident Report for Nayax

Resolved

This incident has been resolved.
Posted Jan 31, 2026 - 03:10 IST

Identified

Our partner has a network issue they are working on. We are monitoring the situation while they are working on fixing the root cause and are now working on re-establishing consistent support to our network.
Posted Jan 30, 2026 - 21:51 IST

Monitoring

The issue appears to be resolved- We will continue to monitor the service until there are no signs of regression. Thank you for your patience.
Posted Jan 30, 2026 - 21:19 IST

Investigating

Our team is collaborating with our partners to resolve connectivity issues currently being experienced in Mexico. We will keep you updated with more information when we have it. Thank you for your understanding.
Posted Jan 30, 2026 - 19:37 IST
This incident affected: North America (Transactions).
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